AGN SEWP contacts

Direct quote and sales questions to the AGN SEWP team below. For fastest handling, include the QRT request number and the SEWP category, NAICS code, and size designation selected.

How a request reaches AGN

SEWP quoting runs through the SEWP Quote Request Tool. The steps below describe the process from the customer side and how AGN responds.

1. Choose the category. The customer selects Category C for a mission-based services requirement. A requirement that mixes products under Category A and services under Category C needs two separate requests, and SEWP recommends sending each request to one category only.
2. Set the NAICS code and size. The customer selects the NAICS code and business size designation. AGN is eligible when these match AGN's verified NAICS crosswalk for the category and any other customer criteria.
3. Select the request type. The QRT supports a Request for Information (RFI), a Market Research Request (MRR), and a Request for Quote (RFQ). Other solicitation types, such as an RFP, are submitted as RFQs.
4. Choose who is solicited. By default, all eligible Contract Holders in the category receive the request. The customer decides the criteria for fair opportunity, including sole source and brand name requirements.
5. AGN responds. AGN is notified by email and submits its quote through the Contract Holder Only Page (CHOP) Quote tool. If a customer asks for an emailed quote, AGN provides one and also submits it through the CHOP.

Customers who prefer another RFQ method, such as an agency system, may use it. AGN will respond in the form the customer defines, and any resulting order must still be routed through the SEWP Program Management Office (PMO) before it is fulfilled.

During an open request

• Questions. AGN asks questions through the QRT Q&A tool. Answers go to every solicited Contract Holder without identifying who asked. Customers may contact AGN directly about our capabilities at any time outside an open request.
• Response options. AGN may mark a request Plan to Quote, Would Quote (which tells the customer we would bid but for an issue or question, such as needing more time), or No Bid. Plan to Quote is not a commitment to quote.
• Response time. The default response time in all categories is 5 business days. The customer sets the actual deadline based on the complexity of the requirement.
• Only offerings already on the SEWP contract, priced at or below the contract price. The SEWP system verifies each quote, and a quote that includes an item that is not on contract or not properly priced is not sent to the customer.
• A CLIN list file that matches the quote line by line in number, meaning, and price.
• The delivery time or fulfillment schedule. Quoted delivery times must be met and are tracked in SEWP Program Performance.
• Any named teaming partners, subcontractors, or providers, identified in line with the request.
• When a quote's price depends on payment type, AGN states so on the quote. If a customer who was quoted a non-card price later pays by card and the request did not specify card payment, AGN may return the order with an updated price based on its contract credit card fee. 
• Quote validity: AGN quotes are valid for 90 days. AGN honors any order submitted within the stated validity period.

What every AGN quote contains

Coming soon...

If an order is delayed, stalled, or not meeting expectations, use the escalation path below. Please have the SEWP Control Number (SCN), the order or PO number, the QRT request number, and the agency point of contact ready. NASA SEWP Program Office correspondence comes only from @sewp.nasa.gov or @nasa.gov addresses, so treat messages from other domains claiming to be NASA SEWP with caution.

Common order issues